NHTSA Complaint #11687766 — 2022 HYUNDAI TUCSON

The computer(s) responsible for many of the safety systems have faulty software. The computer vision system incorrectly assess condition of the roadway and issues warnings that obscure the instrument cluster. The computer vision system also incorrectly determines that a collision is imminent (despite no obstacles being present) and activates the braking system. Hyundai has been aware of this issue since 2022 and has previously released a software patch to correct it. However, unpatched vehicles are still being sold (and resold) by Hyundai dealerships without being fixed because Hyundai has chosen to rescind the availability of the update. Unpatched vehicles are on the road preventing drivers from properly monitoring vehicle operation as a result of the continuous warning obscuring the cluster and are jeopardizing the occupants and other road users when the vehicles spontaneously initiate panic stops for phantom obstacles. Hyundai refuses requests to provide the existing update files because a future update with an uncertain release date is planned; release of the "upcoming" update has seemingly already been delayed 8 months.