NHTSA Complaint #11687628 — 2019 TOYOTA RAV4

I’m reporting a safety issue with my 2019 Toyota RAV4 that has recently started and is getting worse. The problem seems related to the start-stop system or something in the powertrain. When I come to a stop—at a stop sign, red light, or roundabout—the car doesn’t always respond normally when I try to start moving again. Sometimes there’s a hesitation, and other times it lurches forward unexpectedly when I lightly press the gas pedal, like you normally would. It feels like a jolt, almost like whiplash. It’s especially dangerous in roundabouts or tight traffic situations because I can’t predict how the car will respond. I’m worried I could accidentally hit another car, or get rear-ended myself because the car doesn’t move smoothly or reliably when restarting from a stop. Even when I turn off the start-stop system, the issue still happens. It feels like a hesitation followed by a sudden surge. The RPMs don’t change, but the car still lurches. Yesterday, for the first time, I noticed the car slightly accelerated on its own after stopping, which was very concerning. I found out through Toyota’s official website that there is a technical service bulletin about this issue that came out before we owned the vehicle. But because it’s not a full recall, the dealership said they wouldn’t fix it unless we paid the $80 diagnostic fee. We’re now just out of warranty. We’re making $580 monthly payments on a car that I don’t currently feel is safe to drive. There are no warning lights or messages on the dash. I’ll be taking it to Le Mieux Toyota in Ashwaubenon, Wisconsin, in two weeks to have it inspected, but I wanted to report this because I believe it’s a safety issue that should be looked into. I have two small kids and I’m genuinely worried about getting into an accident, especially when merging onto highways or driving in busy intersections. I’ve seen people say this system can be recalibrated, but the fact that this is happening without any dashboard warning and is worse.