NHTSA Complaint #11687351 — 2022 THOR MOTOR COACH TELLARO

The contact owns a 2022 Thor Motor Coach Tellaro built on a 2021 Ram 3500. The contact stated that while driving at an undisclosed speed, there was an abnormal thumping sound coming from the roof of the RV, prompting the contact to pull over to the shoulder of the roadway to investigate. After a visual inspection, the contact observed that the roof mounted solar panel had partially detached. Upon further investigation, the contact became aware that the solar panel had completely detached. No warning lights were illuminated. The vehicle was taken to the dealer, who declined to inspect the RV. The contact was advised to take the RV to a Thor dealer. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V759000 (Equipment), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 28,000.