NHTSA Complaint #11687267 — 2025 KIA SPORTAGE

The contact owns a 2025 Kia Sportage. The contact stated that while driving at approximately 60 MPH, the transmission unexpectedly shifted gears, causing a slight jerk before accelerating. The instrument panel frequently displayed codes advising the driver to "Turn Off the Engine." While driving approximately 45-50 MPH, the vehicle suddenly stalled. The instrument panel displayed a message advising the contact to "Check Your Surroundings". When the contact attempted to depress the accelerator, the vehicle failed to respond. Upon releasing the accelerator pedal, the vehicle coasted, and the failure reoccurred several times. The contact safely coasted to the side of the road, restarted the vehicle, and the failure was temporarily resolved. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was informed of the issue and opened a case. The failure mileage was approximately 3,500.