NHTSA Complaint #11686805 — 2018 HONDA ACCORD

I was contacted by Royal Honda (Honda of Harvey, Louisiana) about an urgent fuel pump recall on my vehicle. Harris first through text then receive the phone callInstead of scheduling the recall repair, the dealership used the recall notice as leverage to push a $19.95 oil change special. The representative told me they could “set me up for the oil if I scheduled the recall,” but their focus was on selling the oil change, not correcting the urgent safety recall. When I declined the oil change, they said they were having “technical difficulties,” promised to call me back, and never did. As a result, my recall remains unresolved. This is a misuse of federally mandated recall notices for sales purposes, and it delays urgent safety repairs. Requested Action: Investigate Honda of Harvey / Royal Honda for using recall notifications as a sales tactic and ensure my recall is completed promptly.