NHTSA Complaint #11686684 — 2019 LINCOLN MKZ

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11686684
Vehicle 2019 LINCOLN MKZ
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

My 2019 Lincoln MKZ check engine light came on. The repair shop said coolant was leaking into #3 cylinder from cracks in the engine block. Per alerts the shop receives from Ford, this is a known issue and there is no way to repair this issue. The engine will need to be replaced. My powertrain warranty ended 4 month earlier. My car has 45,500 miles on it. I talked to the dealership and they advised calling Lincoln directly. I call Lincoln and they confirmed this is a known issue. I was told that my car didn't meet the out of warranty criteria to receive any assistance to replace the defective engine. They wouldn't tell me what the parameters are and said I would need to pay the full cost to replace the engine. My understanding from the shop is they see many Escapes and MKZ with this engine issue but never seen one with this low of mileage. Lincoln told me to keep my replacement receipts in case there is a recall. I

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