NHTSA Complaint #11686677 — 2016 FORD FUSION

The contact owns a 2016 Ford Fusion. The contact stated that while reversing, the rearview camera image was blurred, black, green, or blue. The vehicle was taken to the dealer, where it was diagnosed that the rearview camera had failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the failure was initially occurring intermittently but had become persistent. The manufacturer was made aware of the failure but no assistance was provided. The contact referenced an unknown recall but the VIN was not included. The failure mileage was approximately 48,000.