NHTSA Complaint #11686422 — 2025 HYUNDAI SANTA FE

The contact owns a 2025 Hyundai Santa Fe. The contact stated that while stopped and making a left turn from a cross street, the accelerator pedal was depressed, and traffic allowed the contact to make the turn; however, the steering wheel jerked to the right, and the vehicle jumped over a median strip. The contact stated that there were no warning lights illuminated. The contact stated that the right front passenger’s side tire rolled over the median strip, and then the rear passenger’s side tire next. The contact depressed the brake pedal, and the vehicle stopped in a parking spot on the side of the street. The contact shifted the vehicle to park(P) and turned off the vehicle. The contact observed that the right front passenger’s side tire was flat. The contact called Roadside Assistance, and the technician informed the contact that there was a cut on the inside side wall of the front passenger’s tire. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that the passenger’s side front suspension arms and other parts needed to be replaced. The vehicle was repaired; however, the vehicle was difficult to steer while the steering wheel was vibrating. The contact took the vehicle back to the same dealer, who removed the aftermarket parts and replaced the parts with OEM steering and suspension parts; however, there was still a vibration in the steering wheel. The contact stated that several times, while turning to the left, the vehicle would turn to the right instead. The manufacturer was not informed of the failure. The vehicle was not repaired. The failure mileage was approximately 11,000.