NHTSA Complaint #11686341 — 2016 RAM 1500

The contact owns a 2016 Ram 1500. The contact stated that while his son was driving at an undisclosed speed after the dealer had repaired the vehicle under NHTSA Campaign Number: 22V406000 (Fuel System, Diesel), the vehicle stalled. The driver was unable to pull over to the side of the road. The vehicle failed to restart. The contact stated that the vehicle was nearly rear-ended several times while in the middle of traffic. The driver called 911, and a nearby Police Officer arrived and redirected traffic away from the vehicle. The vehicle was towed to the dealer, where the driver was informed that the failure had occurred due to air intrusion into the fuel lines while the recall repair was being performed. The dealer informed the contact that the air was removed by turning off and restarting the vehicle several times. The dealer informed the contact's son that the vehicle was drivable. Additionally, the contact stated that there was an abnormally strong fuel odor coming from the vehicle. The contact stated that upon inspecting the vehicle while the vehicle was started, the contact noticed that the fuel line from the HPFP to the driver's side fuel injector rail was leaking. The contact stated that the undercarriage was soaking wet with fuel, and there was a puddle of fuel on the ground while the vehicle was idling. The dealer was notified of the failure and informed the contact that the part had been ordered to repair the vehicle. The contact stated that the dealer failed to perform the recall repair correctly, causing more damage to the vehicle and creating a potential road safety hazard. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 99,964.