NHTSA Complaint #11686000 — 2019 SUBARU FORESTER

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11686000
Vehicle 2019 SUBARU FORESTER
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

At a stop light, auto stop engaged. When foot put on gas, engine died and every warning light the car has appeared on the dash board. It took several tries, but I did get the car started again. Took to dealer who confirmed the incident and replaced the starter at 38, 126 miles. The fuel pump relay was also replaced. After this incident, the cancel auto stop/start button was used most of the time when driving the car. 10 months later, forgetting to engage the cancel button, and the auto stop/start working, the car once again died at an intersection. We were able to get it restarted and it went back to the dealer. They again confirmed that the starter was faulty and once again replaced it and the fuel pump relay. This occurred at 44,770 miles. Thankfully, In both incidents, we were stopped at intersections with traffic lights. The first was in a left turn lane surrounded by cars on a hill. I was able to engage the parking brake before I rolled back into anyone. The second incident was at a flat intersection. Others were stopped around us and no one was approaching us with speed. My concern is that this will occur when waiting to make a left turn at an intersection and the car would roll forward into traffic. Another concern is if highway traffic is stopped and then starts moving again. If the car stalls and won't restart, traffic around you would go forward and traffic behind them would approach your stalled car at speed. Someone is going to be killed from this problem if they haven't been already.

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