NHTSA Complaint #11685477 — 2021 HONDA ACCORD HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11685477
Vehicle	2021 HONDA ACCORD HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	August 14, 2024
Date Filed	September 6, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

The screen randomly freezes or toggles between different screen without user input. It will randomly exit navigaton, end calls, increase volume, etc. This happens irrespective of day or night and whether I am using Android Auto of the factory navigation. Several times it has ended navigaton while driving cause me to have to pull over to avoid going in the wrong direction or missing turns. The system has also had its software updated the, factory reset and software reset with no improvement in the situation.

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Other ELECTRICAL SYSTEM Complaints

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Recent Complaints for the 2021 HONDA ACCORD HYBRID

#11696661 — ENGINE — October 30, 2025 — I purchased my vehicle in March 25th 2024 a message on my dashboard saying engine is too hot so in August of this yea...

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#11686473 — UNKNOWN OR OTHER — September 10, 2025 — Occasionally the touch screen will have phantom touches and start randomly acting like it was clicked in random parts...

#11682182 — UNKNOWN OR OTHER — August 21, 2025 — Vehicle entertainment system experiences phantom touches that changes or turns off navigation, makes calls, flashes b...