NHTSA Complaint #11685338 — 2012 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11685338
Vehicle 2012 JEEP GRAND CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

My car apparently overheated which made my oil filter melt and explode, popping my oil filter cap off making oil go all over my engine, ground and everywhere else. I was going about 20 mph when I realized my car was feeling weak on power and it was about to overheat. I then started to smell and see smoke. So I stopped my car in the middle of the street immediately, put on my hazard lights, and turned it off instantly. As soon as I got out, oil started to pour out everywhere. I then popped the hood to see a whole lot of smoke going everywhere. I wasn’t sure what happened, I just got the car 3 and half months ago, they said the car was top of the line, why am I having issues like these now? I did get my oil changed from pit stop (superlube) on lake street in Aurora Illinois, 3 days before that happened. I had to manually push my car to chihuahua tires, where they told me it was my starter, so they fixed my starter, and then told me it’s my gasket. Now apparently my head gasket is gone, and it’s going to take thousands of dollars that I don’t have. I’m already paying off the $800 for this starter repair that I didn’t really need :/ and I’m still playing for a car note on a car I’m not even driving! I can’t get to work, I can’t make money, this is depressing! I got this car because they said at Carfect that my jeep was perfect and in great condition. At this point I had over 10+ mechanical issues wrong with it, now this happened and I cant manage this. This is too much money for me. I need help, direction, a new engine, something! I just got this car! I did nothing wrong, I don’t have thousands of dollars to fix this issue! Please help.

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