NHTSA Complaint #11685307 — 2024 HYUNDAI KONA

The contact owns a 2024 Hyundai Kona. The contact stated that the vehicle was equipped with alarms set to sound off and send a text notification when the vehicle was accessed without the key, key fob, or remote access being activated. Later, the vehicle began displaying additional electrical issues. The contact stated that the instrument panel would illuminate intermittently and display different warnings and systems being activated; however, the contact was unable to recall what the lights that were displayed. While driving on a forked road, the Lane Assist feature prevented the vehicle from being able to veer left, keeping the vehicle driving straight. The contact used excessive force to steer the vehicle to veer towards the left. The vehicle was taken to the dealer, who was unable to diagnose the cause of the failure. The vehicle was not repaired for any electrical failures. The contact received notice of a recall for the software regarding the Theft Prevention system, needing a software update. The vehicle was returned to the dealer, and the remedy was completed. While attempting to accelerate after being idle at a red light, the vehicle failed to accelerate as intended. The contact turned off the vehicle, waited for a while, and then restarted the vehicle, at which time the contact was able to continue driving. Several unknown warning lights were illuminated. The vehicle was returned to the dealer, who diagnosed that the software update caused the battery to drain quickly. The battery was replaced. The manufacturer was made aware of the failure. The manufacturer opened two cases for the failures. The failure mileage was approximately 9,500.