NHTSA Complaint #11685026 — 2019 SUBARU FORESTER

My 2019 forester touring. The sound system will randomly raise to extremely high volume. It’s an extremely loud, distorted, static version of what you were listening to. You cannot turn it down with the volume control with knob or power it off. It is unresponsive and you must wait 5-10 seconds for the sound to go back to normal. Not knowing when it’s going to happen scares the heck out of me. I’m afraid to drive off the road or cause an accident when being startled in this way. This has been happening since one month of my owning the car. (Ordered it, got it October of 2018] I’ve had it to the dealer numerous times and called Subaru of America. I was told if the problem doesn’t duplicate at the dealer nothing can be done. I only have 24k miles on it. It’s not safe! I now a have grand baby to drive. I also wear a hearing aide now which I cannot drive with as it’s way worse with the high volume the problem produces.