NHTSA Complaint #11684956 — 2018 JEEP WRANGLER

The primary component that failed is the brake caliper, which caused a dragging brake, overheating, and visible smoke after a brake pad replacement. This is a defect in a critical safety system, not routine wear and tear. The caliper failure, combined with rapid deterioration of the pads within only seven months of purchase, makes clear that the Jeep was sold to me with preexisting and undisclosed defects. The defective caliper and removed parts remain available for inspection. My safety and the safety of others were directly at risk. A dragging brake drastically reduces stopping ability, can cause sudden brake failure, and creates a fire hazard when smoke and heat build up. These risks make the vehicle unsafe for road use. In addition, there is a well-documented steering defect known as the “death wobble.” Some sources classify this under a recall, while others describe it as covered only by an extended warranty. This inconsistency has prevented me from obtaining clear assistance despite the serious safety implications. The issue has been reproduced and confirmed by a certified Jeep dealership. I have service records, dealer inspection notes, and photos documenting the condition, including metal-on-metal wear, dragging brake, and resulting smoke. The vehicle has been inspected by dealership technicians and is also under review with FCA, who have assigned a claim number. When I initially sought assistance, I was told the failures were “wear and tear.” That is inaccurate, as no reasonable consumer could cause this level of brake and steering deterioration in such a short period. I have been forced to pay out-of-pocket for defects clearly present at the time of sale, even though Carvana, SilverRock, and FCA denied responsibility. Under the Magnuson-Moss Warranty Act, consumers are protected when vehicles are sold with hidden defects, regardless of warranty status. This Jeep was sold in unsafe condition. The caliper failure and death wobble are preexisting hazards