NHTSA Complaint #11684893 — 2023 KIA SPORTAGE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11684893
Vehicle 2023 KIA SPORTAGE
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MT

Consumer Description

Driving at a speed of 45 mph the sunroof spontaneously exploded. No other cars to kick rocks in the indicate vicinity. No passing traffic. We heard a very loud boom and the sound of shattering and skittering glass. Sunroof and sunroof cover were closed. All windows were closed. Pulled to the side of the road, called husband, called Kia to start warranty claim. Our safety was called into jeopardy as we had to drive over 150 miles to the Kia service center, not knowing if any glass would work itself through or of the sunroof shade would handle the wind of driving. The Kia dealership had only seen 1 Sportage and 1 Telluride incur this damage. We also had to find our own way home, they could not offer us a loaner vehicle. Incurred expense of having to fly back home and will incur expenses of having to make the 275 mile journey back to get it once repaired.

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