NHTSA Complaint #11684860 — 2013 HONDA CBR600RR

Dear Honda Motor Co., Inc. Customer Service, ​I am writing to file a formal complaint regarding the service I received at Lilliston Honda in Vineland, New Jersey, concerning a recall repair on my motorcycle. ​I dropped off my 2013 Honda CBR600RR at the dealership on August 19, 2025, for a recall related to the fuel pump. The motorcycle has experienced frequent and dangerous engine shutdowns while riding, and difficulty starting afterward. I also mentioned to the service staff that the fuel pump priming sound is often absent when this occurs. An engine code has also been triggered. These issues strongly suggest a faulty fuel pump. ​On August 29, 2025, a week after I dropped off the bike, I finally received a call from the dealership. I was informed that the fuel pump on my specific motorcycle is not covered under the recall based on its batch number. The technician then told me my bike had a "running issue" and that any diagnostic work and subsequent repairs would be an out-of-pocket expense, even if it was determined to be a fuel pump problem. This information is frustrating and feels like a deceptive practice, especially given that the symptoms I described are a textbook match for the recall issue. ​I authorized a diagnostic to be performed up to a maximum of $200. I find this cost excessive, especially since a simple scan would likely reveal the engine code and confirm the issue. I am concerned that I am being misled and overcharged for a problem that is a known safety hazard and should be covered by the manufacturer. ​The lack of urgency and transparency in handling this recall is alarming, as the recurring engine shutdowns on major highways have put my safety at serious risk. I urge you to review my case and address this matter promptly. ​Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)