NHTSA Complaint #11684668 — 2019 DODGE GRAND CARAVAN

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11684668
Vehicle 2019 DODGE GRAND CARAVAN
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

Recently while leaving home my van started to make a type of noise. I cant quite describe it as it wasn't very whistling or clicking it was just an abnormal sound that it had not been making and I could hear it more when turning my wheel to the left. It started to jump while I drove. Like it was fine then would just jolt forward. When putting it in park I noticed that it wasn't making noise in the neutral position. But then when I was going to drive again it did not want to go forward. And at the first few tries I was able to reverse it. It did not want to accelerate and when I tried it would make a revving noise like if I was trying to race. I reversed and parked and my husband put some transmission fluid thinking that was the problem. The noise stopped and I was able to drive it briefly without the issues but then as I got further if started again and I had to get back home. It completely stopped accelerating and my husband and son had to push it. And once it got some speed j was able to accelerate just a little enough to drive it home. At home it stalled on me again and I was stuck in the middle of the street trying to reverse. Thats when my husband and son got back to push. It was a very scary situation as I had all my little children with me. And not only that it was so hot and we got stuck in the heat with the vehicle stalling. Now we had a mechanic look at if and they say it's the transmission. So I of course googled transmission problems to find there have been other issues with transmission in the 2019 models but mine wasn't part of the recall according to the Vin #. Please look into this further as these vehicles should not be on the roads stalling out at random. Which had also happened to me previously but I did not think transmission at the time. And that time was even more terrifying I was getting onto the highway from the access road and it stalled right there.

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