NHTSA Complaint #11684201 — 2023 TESLA MODEL Y

Two days ago a warning popped up on the Tesla screen saying to schedule service for something the car had detected. It said the car could still be driven. I submitted a service request in the app, and in the meantime researched the error. Per Google, it said this was a potential issue with suspension / steering components that needed to be looked at. The next day, a Tesla technician called and asked what my appointment was for. I told him about the error and that I had found it said it was for a suspension or steering issue. He told me I was wrong, and that it was only for low tire pressure. The car did not have low tire pressure. He said the appointment wasn't needed, cancelled the appointment, and told me to drive 30-40 miles to clear the error. Literally 5 hours later, after my wife driving my kids down the freeway, when parking on the street in front go my house the car made a giant pop and the front left sank. We looked under the car and the front drivers side control arm had completely disconnected, popping straight down towards the road. More concerning, two bolts popped out, not broken, but just clearly loose and had finally unscrewed. You will see them on the ground in the pictures. If this had happened 5 minutes earlier while on the freeway I don't want to even think about what might have happened. These cars should be recalled, this is super dangerous. Not to mention the fact that Tesla explicitly canceled my appointment for this and told me not to bring the car in.