NHTSA Complaint #11684130 — 2017 FORD ESCAPE

My 2017 Ford Escape has a coolant intrusion/ engine failure. Check engine light came on. The car started shaking. Took the car to a service center and they confirmed it was due to engine failure due to a coolant intrusion. They checked and the code received was cylinder 2 misfire. I did some research and this is a common issue within my car’s year, make, and model but there has been no recall for it. There is a code CSP 21N12 for this issue. Yet when I put in my VIN it shows no recalls for my vehicle. I contacted Ford and was told again there is no recall. I have the eco boost 1.5L. It matches the make, year, and engine for the problem. My car is misfiring, white smoke from exhaust from cold start, and having coolant loss with no dripping on the ground. This is a known flaw that Ford has been aware of and has a technical service bulletin out for this issue but, after contacting Ford, they will not help with engine replacement. I am making payments, I purchased this car so I can attend college, I also have a job and now I have no car. The vehicle is not repaired because they are quoting too much and I believe Ford needs to issue a recall and repair this known to them issue. I am still having to make payments on a car that is just sitting here. The manufacturer was notified of the failure. The approximate failure mileage was 75,000.