NHTSA Complaint #11684070 — 2019 NISSAN LEAF

My 2019 Nissan Leaf SV is under recall R24B2 for battery overheating risk during DC fast charging. Nissan has instructed owners not to use Level 3 fast charging until a remedy is available, but no fix has been provided for almost one year with continued delay in repair promise dates. Yesterday, I was unable to use a fast charger as needed, which forced me to wait several hours at a slower Level 2 charging station. This delay made it impossible to drive my Leaf for a planned Labor Day weekend trip to Amelia Island. Instead, we had to use my daughter’s car, since the Leaf could not meet our travel needs without fast charging. This ongoing situation shows significant loss of use and hardship. Fast charging is an essential function of an electric vehicle, and without it the car cannot perform as originally marketed. The prolonged lack of remedy (nearly a year since the recall was issued) is unacceptable and has left my vehicle restricted and unreliable. I request NHTSA take action to ensure Nissan provides a timely remedy or interim solution for affected Leaf owners. Attached is letter also sent to Nissan.