NHTSA Complaint #11683766 — 2015 RAM 1500

the electronic power steering went out while operating the pick up on a city street and I was unable to steer the vehicle which created a safety issue for the pedestrians and passengers. There were no warnings or messages indicating a problem prior to me losing steering capability. I pulled over but had to get the truck off the roadway so I drove without power steering to the repair shop. This ‘repair’ cost me $183. The repair shop said they checked for recalls with my VIN, but there wasn't anything so I paid for the repair and drove home. The very next day, the power steering went out while driving on a city street again. I took the pickup back to the dealership for further repair. In researching this issue, I noticed there was a previous recall on the 2015 and 2016 electronic power steering in the Ram trucks for this very reason. I was advised by the dealership that my VIN was not on the recall list. I also called the Ram recall center and they verified this to be true. I addition, I mailed multiple letters to the RAM complaint center but have never heard from them. I called the RAM complaint center and again was told my VIN wasn't on the recall. I expressed my concern regarding other VIN's that weren't on the recall but have experienced the safety concerns for the RAM drivers, passengers and any pedestrians or other drivers near the RAM with the issues.