NHTSA Complaint #11683752 — 2023 NISSAN ROGUE

The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 60 MPH, the contact noticed that the vehicle was consuming an excessive amount of fuel. An unknown warning light was illuminated. The contact pulled over to the side of the road and inspected the vehicle. The contact did not notice any fluid leaks on the ground. However, the failure recurred a short distance afterward. The contact noticed that the instrument cluster indicated that the vehicle had shifted from drive(D) to 4x4 Mode. The contact heard an abnormal grinding sound coming from the transmission. The contact pulled over to the side of the road and noticed that the fuel tank was almost empty. The contact stated that thirty minutes before the failure the contact had refueled. The vehicle was towed to a towing yard. The contact filled the fuel tank and drove to the residence. The vehicle was taken to the dealer; however, the vehicle remained at the dealer unrepaired. The contact did not return to collect the vehicle and turned in the license plates to the Department of Motor Vehicles (DMV). The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact was informed that a supervisor would reach out. The contact spoke with the supervisor and was informed that there would be no buy back of the vehicle. The failure mileage was approximately 24,000.