NHTSA Complaint #11683693 — 2018 HONDA CR-V

The contact owns a 2018 Honda CR-V. The contact stated that while driving at various speeds and turning the steering wheel, the steering wheel was sticking and was difficult to turn. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with steering gear box failure. The vehicle was not repaired. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 18V663000 (Steering); however, the VIN was not included in the recall. The manufacturer was notified of the failure and advised the contact to take the vehicle back to the dealer for diagnostic testing and repair. The manufacturer informed the contact that reimbursement could be provided after the dealer had repaired the vehicle. The vehicle was not yet repaired. The failure mileage was approximately 50,000.