NHTSA Complaint #11683448 — 2013 CHEVROLET MALIBU

The contact owns a 2013 Chevrolet Malibu. While driving at 55 MPH, the "Service Battery Charging System" message was displayed, followed by the battery warning being illuminated. Simultaneously, the Service Stabili-trak, power steering, and ABS messages were displayed. The vehicle immediately lost steering assist, and the steering wheel became firm, and while depressing the brake pedal, the vehicle failed to slow down as intended. The vehicle was steered to the side of the road. Subsequently, the headlights turned off, the interface shut off, and the vehicle stalled. The vehicle was towed to an independent mechanic, who diagnosed that the alternator was running at 11 volts instead of 13 volts. The mechanic determined that both the alternator and the GCM (Generator Control Module) needed to be replaced; however, the vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 260,000.