NHTSA Complaint #11683424 — 2017 FORD ESCAPE

To: National Highway Traffic Safety Administration (NHTSA) Subject: Engine Failure in 2017 Ford Escape Titanium at 137,000 Miles – Known Issue Not Under Recall Make & Model: 2017 Ford Escape Titanium VIN: [XXX] Mileage at Failure: 137,000 miles I am filing this complaint to report a complete engine failure in our 2017 Ford Escape Titanium at only 137,000 miles. We have been informed by the Ford dealership service department that the engine must be replaced at a cost of approximately $9,000+. This is despite the fact that the vehicle has been perfectly maintained and no prior engine issues. The dealership clearly stated to us that the failure was not due to any negligence or misuse on our part. They also acknowledged that this specific engine has a known issue and has been prone to cracking or internal failure around the 130,000-mile mark. That they will also replace the engine with one that will not have this known cracking and failure issue, but at our own cost. They have confirmed our car is known to have premature engine failure issues. Despite this, we were told by the dealership that Ford has not issued a recall because "not enough" 2017 models have yet reported the issue. We are forwarding this issue to escalate and get coverage relief for ford escape drivers. We were advised to contact Ford for “Goodwill Assistance.” We did so, but our request was denied, and no financial or repair support was offered. The car remains undrivable and in need of a full engine replacement. This is a known engine defect, acknowledged by Ford service staff, yet no formal recall or campaign has been initiated. The failure occurred suddenly and without warning in a vehicle that had no prior engine issues and was in otherwise excellent condition. The failure renders the vehicle effectively totaled, forcing consumers like us into an expensive repair or unnecessary vehicle replacement. Dealership: Ford in Schaumburg IL Best, [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C