NHTSA Complaint #11683250 — 2025 CHEVROLET COLORADO

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11683250
Vehicle 2025 CHEVROLET COLORADO
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

[XXX] I purchased a 2025 Chevrolet Colorado zr2 Midnight Edition from Preston Hood Chevrolet in Crestview, Florida. I had been waiting to see this truck for a couple days as it was listed on their website. They said it was in service but when I asked why they did not tell me. When I went to the dealership to buy it I asked again why it had been in service and the salesman said he did not know but he said this truck has a lot of accessories they had to put on it. I drove the truck home, and then to work the next day and in my way home the brake system completely failed. I kept pushing fully on the brakes and it kept going and took quite some time to stop. I noticed multiple brake warnings and was stranded on a very busy street with cars flying by. This was not a safe area. When I called the dealership I asked point blank if the brakes was the reason I was unable to see the truck for the days I was waiting to purchase it and he said yes. The car was towed to a close by chevy dealership. (Sandy sansing chevrolet) and My husband drove me back to Preston Hood ( the selling dealership) And explained that I would never feel safe in that truck again as the incident scared me more than anything I can remember. I wanted my trade in back and the deal reversed primarily because they lied to me about why the truck was in the service department. I would have never considered purchasing a vehicle with brake issues. I asked for the prior service records and they had already changed the master cylinder and other items. The next day after many phone calls they finally gave me my trade back. I am not reporting for any personal gain, only to help keep someone else from getting killed by this obvious KNOWN issue with this truck. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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