NHTSA Complaint #11683247 — 2017 HYUNDAI TUCSON

Hyundai Tucson 2017 – Known Transmission Defect Ignored I own a 2017 Hyundai Tucson with the dual-clutch transmission. For months I experienced serious hesitation and sputtering when accelerating from a stop or low speed—a clear safety risk when trying to merge into traffic or cross intersections. On July 23, 2025, I dropped my vehicle at Huffines Hyundai in Plano. It sat there for nearly a month until August 21, when they finally admitted they could reproduce the issue. The problem matched exactly what Hyundai itself identified in its own service bulletins regarding this model’s transmission. Despite acknowledging it’s a known defect, Hyundai: Refused to cover the repair, Would not even reimburse my $200 third-party warranty deductible, Has failed to issue a recall, leaving countless owners with the same unsafe problem. This is deplorable customer care. Hyundai and its dealerships know this defect exists, can reproduce it, and yet leave customers to pay out of pocket for a manufacturer-caused safety hazard. Buyers should beware—Hyundai is not standing behind its vehicles.