NHTSA Complaint #11683187 — 2025 GMC SIERRA 1500

On August 15th, 2025, I brought my new 2025 GMC Sierra 1500 Denali to Bill Cramer GM Dealership, 2251 W 23rd St, Panama City, FL 32405, due to a complete loss of audio in the cabin. This affected the turn signals, radio, and critical safety alerts, including collision warnings and seatbelt reminders. Given the vehicle's high cost and its status as a new premium model, this malfunction was both disappointing and alarming, particularly due to its implications for safety. This occurs about every third time I drive the vehicle. The dealership retained my vehicle for over a week to diagnose and address the issue. I received an email stating that the service was complete and the truck was ready for pickup. However, upon arrival, a service technician informed me that they could not identify the cause of the audio failure and, consequently, no repairs were made. I was told the dealership would continue consulting with General Motors' corporate engineers to determine the cause and solution.