NHTSA Complaint #11683114 — 2014 RAM 1500

The contact owns a 2014 Ram 1500. The contact stated that while driving approximately 40 MPH and exiting a highway, the contact heard a chime and became aware of the "Service Power Steering" warning light. The contact stated that the steering wheel became difficult to turn. The contact used additional force on the steering wheel to turn the steering wheel to the right and jerked the steering wheel to the center. The contact stopped the vehicle and disconnected the battery terminals to reset the system. The vehicle regained power steering functionality, but almost immediately, the vehicle lost steering assist functionality. The vehicle was driven to an independent mechanic, who diagnosed the vehicle and determined that the power steering assist module and the rack and pinion gears had failed and needed to be replaced. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 19E077000 (Steering). The manufacturer was informed of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 260,000.