NHTSA Complaint #11683002 — 2018 HONDA CR-V

To Whom It May Concern: ​I am writing to file a formal complaint regarding a serious and recurring safety defect in my 2018 Honda CR-V EX, VIN# [XXX] . I have experienced at least four incidents within the last two months involving both sudden, unintended braking and intermittent steering lock-ups. These are not isolated events and pose a significant risk to the safety of myself and other motorists. ​The sudden braking issue, often referred to as "phantom braking," occurs when the vehicle's Collision Mitigation Braking System (CMBS) activates without any obstacle or danger present. The car abruptly comes to a full stop, without warning, on a clear road. This is extremely dangerous and has nearly caused multiple rear-end collisions. ​In addition to the braking problem, the steering has also become intermittently stuck. This happens without warning and makes it difficult to turn the wheel, which could lead to a loss of control, especially at higher speeds or on curves. ​I have already reported these issues to two authorized Honda dealerships: ​Curry Honda in Atlanta, Georgia ​Honda AutoNation in Columbus, Georgia ​On each occasion, the dealerships have been unable to replicate the problem and have told me they cannot find anything wrong. Despite their inability to diagnose the issue, the problems are very real and continue to happen. ​These defects are not just an inconvenience; they are serious safety hazards that could lead to a crash. I am concerned that if this problem is happening to my vehicle, it may be affecting other 2018 Honda CR-V owners as well. I urge the NHTSA to investigate this matter thoroughly to prevent potential accidents and injuries. ​Please contact me if you require any additional information. ​Thank you for your attention to this critical matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)