NHTSA Complaint #11682967 — 2019 NISSAN LEAF

I purchased a 2019 Nissan LEAF in January 2024 and registered it with the DMV. Nissan never notified me of Recall R24B2, despite federal requirements that current registered owners be contacted. Because I was not notified, I used Level 3 quick charging more than 50 times before learning of the recall. The recall states that using fast charging can pose a fire hazard and risk of injury or death. Nissan’s failure to notify me placed me, my children, my passengers, and vehicles parked near me at charging stations in danger. Nissan has admitted that they never notified me, and I have written confirmation from them and from NHTSA that manufacturers are required to notify all registered owners. Nissan has still not provided a concrete remedy or addressed compensation for the danger and hardship caused. This is not just a defect — it is negligence and a serious consumer safety failure. I request that NHTSA investigate Nissan’s failure to notify owners and require Nissan to provide both a timely remedy and financial compensation.