NHTSA Complaint #11682848 — 2018 BUICK ENCLAVE

I am a [XXX] and owner of a 2018 Buick Enclave that suffered a catastrophic transmission failure which nearly killed me and my child. On Friday, [XXX], while driving westbound on [XXX] from Edison, NJ to my home in Easton, PA, my vehicle suddenly and without warning came to a complete halt in the fast lane. A driver tailgating me swerved at the last second to avoid impact. Moments later, when I tried to move again, the car lost all power and drifted helplessly across two lanes of speeding traffic, directly into the path of two tractor-trailers barreling down at highway speeds. This was the hottest day of the summer, and I was left in terror, fully aware that one wrong move would have ended our lives instantly. The fact that my child could have lost their only parent because of a mechanical defect is beyond unacceptable. The stress, fear, and trauma of this incident cannot be overstated—it was a near-fatal event that never should have happened. My mechanic has since confirmed the transmission is destroyed, with black metal fragments throughout—clear evidence of internal failure. Only two months earlier, in June 2024, the car passed inspection with no codes or signs of a problem. This was not wear and tear; it was a hidden, catastrophic defect. In December 2024, GM recalled more than 461,000 vehicles, including certain 2018 Enclave models, for transmission defects leading to rollaway and internal failure. Source: The Lemon Firm, 12/18/24 [XXX] ). My case mirrors the defect exactly, yet I never received recall notice. I demand GM confirm my VIN’s inclusion and cover the full cost of repair or replacement. I barely escaped a fatal crash. GM must act immediately before lives are lost. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)