NHTSA Complaint #11682745 — 2019 FORD FUSION

The vehicle had 115,000 miles and was diagnosed with an engine coolant leak which caused the need for the 1.5L Turbo EcoBoost engine to need to be replaced. However, my VIN for some reason unknown to me, was not included in the Engine Coolant Leak recall (21N12). I contacted Ford and was told I would be put in the Customer Satisfaction Program but only to find out the the representative I had spoken with gave me incorrect information and I was not able to be included in that Program. I’ve had to pay for about 2 years now a car payment on a car that has not ran and have been unable to get the car fixed. This needs to be addressed by Ford and taken care of and paid for by Ford in my opinion. I don’t know why my vehicle wasn’t included in this recall but clearly there were many more vehicles with this problem and a lot of customers are probably suffering as I am, still stuck paying for a vehicle that I cannot afford to get the engine replaced in. Shame on FORD!