NHTSA Complaint #11682436 — 2019 FORD F-150

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11682436
Vehicle 2019 FORD F-150
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

The Ford Sync 3 "head unit" or whatever they call it nowadays locks up. When going in reverse the camera will either sometimes completely glitch and show "static", or sometimes a black screen and nothing. The rearview camera will also stay on when pulling away after reversing, which obviously can be very distracting. This has been glitching for almost two years, but has gotten worse and worse to the point now where it is almost every single time the rear camera is used. It will not factory reset, that locks as well. This is a very well known issue by Ford, and yet they do nothing about it. It is a very common complaint in online forums etc., someone needs to force Ford's hand to do these repairs, which can cost well over $1000, in many cases closer to 2k or more.

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