NHTSA Complaint #11682381 — 2024 CAN-AM SPYDER RT

On [XXX] at approximately [XXX] I was riding my 2024 Can-Am Spyder RT Limited on [XXX] . Upon approaching the intersection of [XXX] and [XXX] I began to slow down as the light was changing to red. At this time, people in vehicles in the the left lane began beeping their horn and pointing at me and the motorcycle. As I looked down I saw flames shooting up my left ankle and leg and rising up under the seat where the gas tank is located. I immediately pulled the motorcycle over to the shoulder of [XXX] and got off. A truck driver passing by gave me a fire extinguisher and I was able to put the fire out without any injuries. The fire went up under the seat and under the front cowling into the instrument panel. I had it towed to Maddie's Motor Sports on [XXX] in the Town of Spencerport, NY. They contacted Bombardier Recreational Products. Inc (BRP) who asked for photos from Maddie's as well as an accident/incident report to be completed by me. I did so and turned it in to Maddie's on August 5th. Shortly thereafter, the BRP representative - Bruno Bilodeau made a decision that it was an insurance issue and not a warranty issue despite the fact that he never physically inspected the motorcycle. This motorcycle had approximately 5100 miles on it at the time of the fire and was still under the manufacture's warranty (until July 2026). In addition I purchased multiple Extended Warranties to cover the motorcycle through the majority of the length of the loan. Calls and e-mails to BRP have gone unanswered. It is my position that BRP owes me a new motorcycle or they can fix mine. Mr. Bilodeau said the fire was caused by the filler cap not being secure and he could tell by a photo that was sent to him by Maddie's because he could see where fuel ran down the side of the gas tank. He's wrong - I made sure the cap was secure after fill up - it clicks when secure and I double check. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)