NHTSA Complaint #11682344 — 2021 TOYOTA HIGHLANDER
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11682344 |
| Vehicle | 2021 TOYOTA HIGHLANDER |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
Complete failure of transmission at approximately 53k miles. No warnings. No lights. Car had just had its 50k miles service appointment. My safety and that of my family was jeopardized when I unknowingly took this car to/from our family vacation out of state- the gears started jumping a few days after we returned, quickly followed by the grinding, whining noises. Come to find out there is a service bulletin that has been out for 4 years! T-SB- 0008-21 issued on February 9, 2021, for select 2021 Highlander models equipped with a UA80E or UA8OF.8-speed automatic transmission. Why wasn't this a recall? How is this not a safety issue? Why wasn't this disclosed by Toyota when I was sold a car with 30k miles on it for $35k miles?
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