NHTSA Complaint #11682221 β€” 2023 TESLA MODEL X

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS issue reported to NHTSA

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Complaint Details

ODI Number 11682221
Vehicle 2023 TESLA MODEL X
Component STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I was driving home from work within city limits at less than 30 miles per hour. The roads were waterlogged due to a thunderstorm and the next thing I knew i heard other vehicles near me honking and telling me that something large had fallen off the underside of my car. I stopped the car immediately and was shocked to see that the guard that covers the bottom of my car had fallen off by itself. Apparently the batteries powering the vehicle are situated in the undercarriage and the guard is supposed to protect that area. I called Tesla Insurance Agency and despite me telling them that it would be a possible fire hazard if I continue driving the vehicle and the car was making some noises from the area, they want me to continue driving the car, which I have refused. I am attaching the picture of the part that fell off and also the body shop details of the repairs to be done. My car has only 22,000 miles on it in the last 2 1/2 years that I have driven it and it is shocking that an expensive vehicle such as the Model X should have parts falling off endangering lives of those traveling in it. I would certainly recommmend Tesla inspect all Model Xs as this could be a major problem.

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