NHTSA Complaint #11682189 — 2023 HONDA ODYSSEY

The contact owns a 2023 Honda Odyssey. The contact stated that while driving approximately 30 MPH, the vehicle started to lose motive power. The contact stated that the check engine and several other unknown warning lights were illuminated. There was an abnormal metallic grinding sound coming from the engine compartment before the vehicle stalled. The contact was unable to restart the vehicle. The contact stated that a tow truck was called, but the driver was unable to restart the vehicle to shift into neutral(N). A tow truck with a dolly was called, and the vehicle was towed to the dealer. The dealer diagnosed the vehicle and determined that the engine had failed and needed to be replaced. The contact wanted a second opinion and had the vehicle towed to another dealer, who also determined that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The manufacturer was informed of the failure. The failure mileage was approximately 71,000.