NHTSA Complaint #11681916 — 2025 TOYOTA COROLLA HATCHBACK

The contact owns a 2025 Toyota Corolla Hatchback. The contact stated that upon starting the vehicle, the information screen froze. The contact stated that, occasionally, a black screen was displayed. In addition, the navigation system and other touch icons on the screen failed to function as designed. No warning lights were illuminated. The vehicle was taken to the dealer, where it was determined that the Bluetooth system had failed to connect automatically as intended. The dealer replaced an unknown module; however, the failure persisted. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired after the most recent failure. The contact stated that the failure had occurred since the vehicle was purchased and became progressively worse. The manufacturer was not notified of the failure. The failure mileage was unknown.