NHTSA Complaint #11681895 — 2012 FORD FUSION

My 2012 Ford Fusion (VIN: [XXX] ) was previously repaired under Recall 15S18 / Customer Satisfaction Program 15N01 for a steering assist failure in 2016 at 83,000 miles. In March 2022, at 143,000 miles, the same defect occurred again—power steering warning light came on and steering assist failed while driving. The issue was diagnosed by Gillis Auto Center and confirmed again by Mullinax Ford in 2025. Ford refused to cover the repair, citing expired coverage, despite both dealerships confirming it is the same failure addressed by the original recall. I believe this is a safety defect that was not permanently remedied by the original recall repair. I am requesting NHTSA to review whether other vehicles are also experiencing repeat failures. I have attached all documentation in my email to Ford and will provide it to NHTSA upon request. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)