NHTSA Complaint #11681858 — 2025 TESLA MODEL 3
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11681858 |
| Vehicle | 2025 TESLA MODEL 3 |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
While driving at highway speed, the air conditioning system suddenly failed without warning. The system began blowing hot air and making a loud squealing noise. Shortly after, the vehicle abruptly went into limp mode and lost normal driving power, creating an unsafe situation on a major highway. The vehicle was towed by Tesla Roadside Assistance. Both roadside associates inspected the vehicle at the scene and confirmed there was no body damage. The vehicle was then transported to a Tesla service center, where Tesla later claimed there was body damage and denied warranty coverage. This contradicts the inspection at the time of failure and my own video evidence. The problem has not been repaired. The vehicle remains at the service center and is available for inspection. The failure put my safety at risk by causing sudden loss of drivability in highway traffic. No warning lamps or error messages appeared before the failure. The only symptoms were sudden AC failure followed minutes later by limp mode.
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