NHTSA Complaint #11681819 — 2013 MERCEDES-BENZ C300

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11681819
Vehicle	2013 MERCEDES-BENZ C300
Component	STRUCTURE:BODY
Date of Incident	August 1, 2024
Date Filed	August 20, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

The interior door handle of the driver's side door snapped, which does not allow the driver to open the door at all. In the event of a crash, fire, or emergency, the door can only be opened from the exterior. This is a widespread issue with this model of car, which Mercedes-Benz is very aware of. There are hundreds of videos and online discussions of this common saferty issue that Mercedes refuses to make right. This is a risk for the safety of all drivers of these vehicles. The car has been inspected and confirmed by a MB dealer. There were no warning indications before or after this happened. Mercedes Benz wants $1200 to fix this obvious defect.

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