NHTSA Complaint #11681644 — 2018 TOYOTA HIGHLANDER

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11681644
Vehicle 2018 TOYOTA HIGHLANDER
Component FUEL/PROPULSION SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State DE

Consumer Description

I just found out that there was an initial recall #20V012000 and an expanded recall #20V682000 on my 2018 Toyota Highlander that I was unaware of regarding the low-pressure fuel pump inside the fuel tank could fail risking engine stalling and potential crash. I found this out after paying 1100.00 to Sheehy Toyota in Fredericksburg to replace the fuel pump. I reported it to Toyota Brand Services for reimbursment and was told that it was NOT a recall it was a CSP (which to them is different they said) and that the fuel pump that I had replaced was a low pressure fuel pump and the CSP was for a high pressure fuel pump. I need help getting my money back after being charged for a recall.

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