NHTSA Complaint #11681640 — 2019 HYUNDAI TUCSON ENGINE

Complaint Details

ODI Number	11681640
Vehicle	2019 HYUNDAI TUCSON
Component	ENGINE
Date of Incident	August 16, 2025
Date Filed	August 19, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MN

Consumer Description

My engine has an oil consumption problem that I've been dealing with Hyundai on. The vehicle is a 2019 Hyundai tucson. Last Friday [XXX] my car lost power on the freeway on a bridge and I began to slow down and couldn't pull over due to no shoulder. I had myself and my family in the car with me, (wife, [XXX] , [XXX] ) My car has failed two oil consumption tests and had a combustion chamber cleaning to try to resolve this issue. Now after losing power, the dealer has gone back on their word of engine replacement because Hyundai denied the claim. They are telling me the oil consumption lead to the catalytic converter getting plugged and losing power. The engine light for that has been on throughout all of the oil consumption testing (months) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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