NHTSA Complaint #11681568 — 2012 KIA SORENTO

The contact owns a 2012 Kia Sorento. The contact received notification of NHTSA Campaign Number: 23V652000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while driving at 60 MPH, the vehicle jerked with an abnormal rattling coming from the engine. The check engine warning light was illuminated. The contact pulled over to the side of the road, and the vehicle was towed to the residence. The vehicle was then towed to a dealer, where it was diagnosed, and determined that there were metal shavings found inside the engine. The dealer requested that the contact provide the history of maintenance on the vehicle. The contact provided documents; however, the dealer refused to perform the recall repair due to a lack of maintenance on the vehicle. The vehicle was not repaired. The vehicle was towed back to the residence. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was not notified of the failure. The failure mileage was approximately 11,877.