NHTSA Complaint #11681399 — 2019 HYUNDAI KONA

On Monday [XXX] I was driving to work when my vehicle abruptly stopped in the middle of traffic. I had several cars behind me slam on their brakes due to my vehicle stopping. It was super scary and dangerous and at a four way stop. There was loud knocking from the engine seconds before it stopped on me. I called roadside assistance and had it towed to the dealership I work at. I looked up my VIN and was informed that my vehicle has an engine recall. It was sent to Hyundai river Oaks in Calumet City who I do NOT recommend. They never once called me with an update. They then informed me via text that my vehicle would not be covered under the recall due to, “jumped timing”. I then opened a case with Hyundai and they were not any better and closed my case and said there was nothing they would do for me and case was closed. I am furious that my vehicle has an engine recall and my engine failed on me and almost caused a very serious wreck for myself and others. They can get away with not covering the recall due to “jumped timing”. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)