NHTSA Complaint #11681326 — 2019 BMW X3

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11681326
Vehicle	2019 BMW X3
Component	ENGINE
Date of Incident	July 3, 2025
Date Filed	August 18, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	SC

Consumer Description

On 7/3/25 took 2019 BMW X3 in for service & received a call that the Engine Mounts had collapsed and the repair would be $2,098.50 and to me a car with only 68K miles should not have this issue - first time in any car I've owned. The Service Advisor, Sheri Holtz of Century BMW, 2934 Laurens Road, Greenville SC informed us that this was a common issue but no recall currently. Went on to research and YouTube had information that this is a known issue and one of the top 10 problems with the BMW X3. Contacted BMW Client Care to seek reimbursement and claim was denied. Also sent a letter to BMW Customer Relations and no response. A 6 year old car should not have motor mounts collapsing and this is obviously an issue with BMW. Most consumers do not know how to report this complaint but if there is a way for you to search BMW dealers for how often this repair is happening, you will most likely find this is an issue.

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