NHTSA Complaint #11681250 — 2021 GMC SIERRA 1500

The contact owns a 2021 GMC Sierra 1500. The contact stated that the engine was previously replaced under warranty. The contact stated that the vehicle had been experiencing excessive oil consumption and required three quarts of oil every 30 days. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle shuddered abnormally and there was an abnormal metallic sound coming from the engine before the vehicle lost motive power. There was no warning light illuminated. The contact was able to pull over to the side of the road. The vehicle failed to restart and was towed to the residence. The local dealer was contacted and informed the contact that a service advisor would return the call. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 129,000.