NHTSA Complaint #11680728 — 2019 MERCEDES-BENZ GLC 300

The contact owns a 2019 Mercedes-Benz GLC 300. The contact stated that while driving 60 MPH, there was an abnormal cracking sound coming from the roof. The contact stated that upon arriving to the destination and parking the vehicle, the contact became aware that the panoramic roof panel had detached. The dealer was notified of the failure. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numbers: 23V854000 (Structure) and 21V197000 (Structure). The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recalls, and assistance could not be provided because the vehicle was out of warranty. The failure mileage was approximately 30,000.